Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.
Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.
James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content
Ben Unsworth, Director of Service Transformation here at Essex County Council, dives into how we are tackling the iteration of the technology that powers our websites, starting with essex.gov.uk.
Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download …
James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.
Sharing how digital accessibility is for everyone, Phil Henderson navigates us through why we should all digital interactions work for us all us.
What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …
Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.
Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …
Find out how we’re working to understand the environmental impact of our digital services.