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Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem

Design Sprint Book 'Sprint' solve big problems and test new ideas in just five days

Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem

Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.

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Designing an accessible intranet

Posted by: Helen Calderon, Caroline McCabe and Hannah Chan, Posted on: 3 May 2022 - Categories: accessibility, content design, User research
Read and Write toolbar being used on the intranet

Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.

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Nice content you’ve got there. Would be a shame if I were to… audit it!

Posted by: James Green, Posted on: 25 April 2022 - Categories: content, content design, How we work, Our projects
A person's work space ready to audit

James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content

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Website Capability - Iterating the technology that powers our websites

Posted by: Ben Unsworth, Posted on: 29 March 2022 - Categories: accessibility, agile, How we work, Our projects, product, tools, User Needs
Essex.gov.uk front page - March 2022

Ben Unsworth, Director of Service Transformation here at Essex County Council, dives into how we are tackling the iteration of the technology that powers our websites, starting with essex.gov.uk.

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Sharing our new user research templates and guides

Posted by: Helen Calderon, Posted on: 17 March 2022 - Categories: User research
Consent form

Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download …

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How do we make a safe space for constructive feedback?

Posted by: James Green, Posted on: 7 March 2022 - Categories: About the team, content, content design, Continuous Improvement, How we work

James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.

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What’s the deal with Digital Accessibility?

Posted by: Phil Henderson, Posted on: 9 February 2022 - Categories: Best practice, How we work, Our projects
icon commonly used to highlight Accessibility features

Sharing how digital accessibility is for everyone, Phil Henderson navigates us through why we should all digital interactions work for us all us.

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Conducting a card sort remotely using Miro

Posted by: Helen Calderon, Posted on: 31 January 2022 - Categories: User research
Card sort

What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …

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Testing assumptions with real people

Posted by: Chanel Chomse, Posted on: 14 January 2022 - Categories: How we work, Our projects, service design, User research
Local Offer Web Page Example

Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.

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Intranet Alpha - Week Notes

Posted by: Bianca Cole, Keelan Fadden-Hopper and Helen Calderon, Posted on: 5 January 2022 - Categories: About the team, agile, Our projects, product, Show and tells, Week notes

Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …

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If you’re trying to save the planet, do not forget the net

Posted by: Laura Hands, Posted on: 6 October 2021 - Categories: data, Our projects, product
Palnet earth surrounded by data

Find out how we’re working to understand the environmental impact of our digital services.

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The Service Transformation team brings together business design, continuous improvement, organisation design and service design. We work closely with teams across the council to have a positive impact for the people who rely on our services.

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