PUM today, PUM tomorrow
PUM today, PUM tomorrow
As we explore tools that make working as a team more seamless, Bianca takes us through the use of Personal User Manuals to encourage deeper connections with a team.
How joining the LocalGov Drupal collaboration is enabling us to deliver digital services for Essex residents
Dating back as far as the first “Hello, world!” was published on the internet, there’s been a driver for all organisations with a web presence to meet ever developing standards in line with what users of today expect and what …
SEND Local Offer - Week Notes
Following on from a 12 week discovery last year, we are now working towards a new website to make sure the Local Offer website provides what young people and their families in Essex need.
Designing an accessible intranet
Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.
Nice content you’ve got there. Would be a shame if I were to… audit it!
James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content
Website Capability - Iterating the technology that powers our websites
Ben Unsworth, Director of Service Transformation here at Essex County Council, dives into how we are tackling the iteration of the technology that powers our websites, starting with essex.gov.uk.
Sharing our new user research templates and guides
Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download …
How do we make a safe space for constructive feedback?
James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.
What’s the deal with Digital Accessibility?
Sharing how digital accessibility is for everyone, Phil Henderson navigates us through why we should all digital interactions work for us all us.
Conducting a card sort remotely using Miro
What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …
Testing assumptions with real people
Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.