Starting at Essex County Council: My first six months as a Junior User Researcher
Emma Chisholm shares with us her experience of joining ECC as a Junior Researcher.
User research
Are you [or do you know] an experienced Product Manager, User Researcher or Service Designer who may be looking for a new opportunity?
Learn about three fantastic opportunities for experienced professionals to join us at Essex County Council and how you could help deliver meaningful change and better services for residents, businesses, council staff and partners.
Hosting a generative AI Hackathon
In a rare but valuable opportunity, Service Transformation recently hosted a hackday to learn about generative AI.
Tales of the Private Beta Supertesters: User Research on the new intranet
Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.
Testing essex.gov with blind and low vision users
Our User Research team detail the specifics on organising and conducting a round of study whilst developing an accessible website with individuals who are blind or partially sighted. They'll discuss some of the lessons learnt, the findings and what they signify for our digital services, and the Blue Badge that was prioritised during the study.
Experience that works: Enabling students to experience the impactful work of Service Transformation
Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.
Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem
Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.
Designing an accessible intranet
Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.
Sharing our new user research templates and guides
Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download …
Conducting a card sort remotely using Miro
What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …