Understanding the ‘why’: testing in the lab
This week, we're in the user testing lab, in an effort to better understand why our users act the way they do. This involves watching how people actually behave when using our websites
User research
We're all user researchers now
Over the past few weeks, the content designers on the Service Design team have been rewriting parts of the Essex County Council websites. It’s about trying to understand what people are looking for, and working out how best to communicate that, in the most economical way possible.