Nicholas Ward

I'm lead service designer with the ECC Service Transformation team, working on the design of good services, building capability, service standards and lots of other interesting stuff in #localgov.

You can find me @ncwrd

The invisible work that supports service success

a screenshot of the local offer website header

The new SEND Local Offer online service was launched in December 2022. We’ve been working in the background to prepare the SEND team for the handover of the site, and to ensure they have the right knowledge and support to iterate and improve as things change.