In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.
I've been a delivery manager with the Service Design team since September 2017. I mainly work on capability, service standards, building the digital team and lots of other interesting stuff.
You can follow me @ncwrd
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
With more work and a growing team, we found a user-centred approach to getting the most out of our workspace.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
We held our first show and talk session on the 30th January to showcase three pieces of service design work, which alongside the Digital Boomers project, form the Empowering Citizens work stream of Essex County Council’s Adults Digital Programme. This was …
Wednesday evening, we and our friends at FutureGov hosted an event to meet with some of the UK's digital service design talent. We told our story and talked about how we're transforming public services in Essex.
One of the tools we developed was a ‘Step-by-Step’ guide about adult social care. This had tested really well, so we decided to place a link to it on the top of the landing page for Adult Social Care. But when we tested with users, they struggled to find it. Here's what we learned.