Experience that works: Enabling students to experience the impactful work of Service Transformation
Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.
service design
Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem
Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.
Intranet Beta - Sprint Notes
Our regular blog readers may remember at the start of last year we shared our exciting plans to replace Essex County Council’s (ECC) Intranet. We’re delighted to say we’re now advancing through our Beta Phase which will lead us ultimately …
Bringing together Content Design and Service Design to improve our report a concern about a child pages
We hear from Dani Spinage and Hannah Chan, about their work on the Essex.gov report a concern about a child journey and how they combined their two specialties to find a solution.
One solution to help them all: Why designing for disabilities benefits everyone
Why designing for disability benefits everyone, Emma, Louise, Dani and Keelan explore what the answers could be.
Testing assumptions with real people
Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.
Using a slick tool, for simple and engaging remote workshops
Find out how the 'Local Offer' project team are using simple tools to get great feedback from users in a remote working environment.
Local Offer Discovery - Week Notes
Discovering what a local offer should look like for families who have children with Special Education Needs and Disabilities (SEND) so they can access all different kinds of information, advice and support.
Why aren’t people with Coronavirus isolating?
There was a concern that Essex residents might not be self-isolating when they should. In this blog, the team outline how they used research and design on the front line in the fight against corona virus.
Designing ECC’s hybrid working exploration framework
We’ve created a new framework to help teams explore some of the main aspects of hybrid working. It will help them to understand and articulate what’s important as our short-term working models evolve into our longer-term – and maybe even permanent – ways of working.