Exploring the Potential and Pitfalls of AI-Generated Images
Bianca and Claire want to share with you the potential benefits and drawbacks of using AI images in a work setting that was discovered during the recent AI Hackathon
How we work
AI Hackathon: Can AI help make web content easier to consume for our users?
Using a product approach during the AI Hackathon one team looked at how using AI, could be a possibility to simplify website content for users.
Are you [or do you know] an experienced Product Manager, User Researcher or Service Designer who may be looking for a new opportunity?
Learn about three fantastic opportunities for experienced professionals to join us at Essex County Council and how you could help deliver meaningful change and better services for residents, businesses, council staff and partners.
AI Hackathon: How can AI tools add value to the design process? Part 1
At our recent hack day our Service Design colleagues explored how AI tools might help them spend less time on low-value activities and create more value and impact in their design work.
Establishing an Agile Delivery Management Community
Agile delivery management is gaining popularity in the public sector, particularly within "Digital" departments, Charlie Griffiths explores how creating a community of practice helps organizations strive to improve efficiency and deliver value with their help and support.
Hosting a generative AI Hackathon
In a rare but valuable opportunity, Service Transformation recently hosted a hackday to learn about generative AI.
Tales of the Private Beta Supertesters: User Research on the new intranet
Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.
Experience that works: Enabling students to experience the impactful work of Service Transformation
Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.
Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem
Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.
The invisible work that supports service success
The new SEND Local Offer online service was launched in December 2022. We’ve been working in the background to prepare the SEND team for the handover of the site, and to ensure they have the right knowledge and support to iterate and improve as things change.