How we work

Truly mobile: Enabling myself to be versatile in different environments.

Posted by: Bianca Cole, Posted on: 14 October 2022 - Categories: Design Operations, How we work

Bianca showcases how she has enabled herself to be truly mobile.

PUM today, PUM tomorrow

Posted by: Bianca Cole, Posted on: 5 September 2022 - Categories: Design Operations, How we work, tools

As we explore tools that make working as a team more seamless, Bianca takes us through the use of Personal User Manuals to encourage deeper connections with a team.

SEND Local Offer - Week Notes

Posted by: Keelan Fadden-Hopper and James Green, Posted on: 16 May 2022 - Categories: How we work, Our projects, product, Week notes

Following on from a 12 week discovery last year, we are now working towards a new website to make sure the Local Offer website provides what young people and their families in Essex need.

Nice content you’ve got there. Would be a shame if I were to… audit it!

Posted by: James Green, Posted on: 25 April 2022 - Categories: content, content design, How we work, Our projects

James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content

Website Capability - Iterating the technology that powers our websites

Posted by: Ben Unsworth, Posted on: 29 March 2022 - Categories: accessibility, agile, How we work, Our projects, product, tools, User Needs

Ben Unsworth, Director of Service Transformation here at Essex County Council, dives into how we are tackling the iteration of the technology that powers our websites, starting with essex.gov.uk.

How do we make a safe space for constructive feedback?

Posted by: James Green, Posted on: 7 March 2022 - Categories: About the team, content, content design, Continuous Improvement, How we work

James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.

What’s the deal with Digital Accessibility?

Posted by: Phil Henderson, Posted on: 9 February 2022 - Categories: Best practice, How we work, Our projects

Sharing how digital accessibility is for everyone, Phil Henderson navigates us through why we should all digital interactions work for us all us.

Testing assumptions with real people

Posted by: Chanel Chomse, Posted on: 14 January 2022 - Categories: How we work, Our projects, service design, User research

Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.

Local Offer Discovery - Week Notes

Posted by: Bianca Cole, Edmund Wellington and Kay Dale, Posted on: 13 September 2021 - Categories: How we work, Our projects, service design, Show and tells, User research, Week notes

Discovering what a local offer should look like for families who have children with Special Education Needs and Disabilities (SEND) so they can access all different kinds of information, advice and support.

From tension to trust: how to form a partnership that works

Posted by: Narelle Ong, Chanel Chomse, Edmund Wellington and sarahlieutenant, Posted on: 19 August 2021 - Categories: How we work, Our projects, strategy, work with us

See how digital partnerships can bring about interesting discoveries when Essex County Council and Cyber-Duck collaborated as a fully blended partnership.   