SEND Local Offer - Week Notes
Following on from a 12 week discovery last year, we are now working towards a new website to make sure the Local Offer website provides what young people and their families in Essex need.
How we work
Nice content you’ve got there. Would be a shame if I were to… audit it!
James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content
Website Capability - Iterating the technology that powers our websites
Ben Unsworth, Director of Service Transformation here at Essex County Council, dives into how we are tackling the iteration of the technology that powers our websites, starting with essex.gov.uk.
How do we make a safe space for constructive feedback?
James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.
What’s the deal with Digital Accessibility?
Sharing how digital accessibility is for everyone, Phil Henderson navigates us through why we should all digital interactions work for us all us.
Testing assumptions with real people
Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.
Local Offer Discovery - Week Notes
Discovering what a local offer should look like for families who have children with Special Education Needs and Disabilities (SEND) so they can access all different kinds of information, advice and support.
From tension to trust: how to form a partnership that works
See how digital partnerships can bring about interesting discoveries when Essex County Council and Cyber-Duck collaborated as a fully blended partnership.
Testing ideas on engaging our community: Define month the take over
Find out how 'Define' month came about within the Continuous Improvement community and the activities showcased throughout the month.
Work Experience in a Changed World
Welcoming a work experience student in to the world of Service Transformation, the team show case the different disciplines to give a flavour of having a Service Transformation team within local government.