Virtually I’mPossible: Creating a team away day, in a virtual world.
Find out how the Service Transformation delivered a successful team day online, during the Corona Virus pandemic
How we work
Sharing our hybrid model exploration framework
We know that most organisations are working hard to adapt to the post-Covid environment, so we’re releasing the hybrid model exploration framework we have created with some supporting guidance under a creative commons license, so that it can be reused and adapted by others.
Local government, are you mad: How I crash landed into Service Transformation via furlough.
Six months on from changing career, Bianca tells us how she came to work in Service Transformation after ten years in the charity sector.
Intranet Discovery - Week Notes
The Intranet Discovery Week Notes are your opportunity to find out how the project is progressing in each sprint.
Platforms Discovery - Week Notes
Here at Essex County Council (ECC) the platforms that we use are the cornerstone of information and function. The platforms enable our staff to do their jobs and for residents they become a vital source of relevant information to interact …
Talking to colleagues at Shelter about our user research panel
Our User Researchers spoke with colleagues at the charity Shelter about our user research panel: here is a summary of what they connected about.
Why aren’t people with Coronavirus isolating?
There was a concern that Essex residents might not be self-isolating when they should. In this blog, the team outline how they used research and design on the front line in the fight against corona virus.
Designing ECC’s hybrid working exploration framework
We’ve created a new framework to help teams explore some of the main aspects of hybrid working. It will help them to understand and articulate what’s important as our short-term working models evolve into our longer-term – and maybe even permanent – ways of working.
User research in a crisis: Things we’d do differently
Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.
User research in a crisis: my top 5 tips
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.