Welcoming a work experience student in to the world of Service Transformation, the team show case the different disciplines to give a flavour of having a Service Transformation team within local government.
How we work
Find out how the Service Transformation delivered a successful team day online, during the Corona Virus pandemic
We know that most organisations are working hard to adapt to the post-Covid environment, so we’re releasing the hybrid model exploration framework we have created with some supporting guidance under a creative commons license, so that it can be reused and adapted by others.
Six months on from changing career, Bianca tells us how she came to work in Service Transformation after ten years in the charity sector.
The Intranet Discovery Week Notes are your opportunity to find out how the project is progressing in each sprint.
Here at Essex County Council (ECC) the platforms that we use are the cornerstone of information and function. The platforms enable our staff to do their jobs and for residents they become a vital source of relevant information to interact …
Our User Researchers spoke with colleagues at the charity Shelter about our user research panel: here is a summary of what they connected about.
There was a concern that Essex residents might not be self-isolating when they should. In this blog, the team outline how they used research and design on the front line in the fight against corona virus.
We’ve created a new framework to help teams explore some of the main aspects of hybrid working. It will help them to understand and articulate what’s important as our short-term working models evolve into our longer-term – and maybe even permanent – ways of working.
Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.