Tales of the Private Beta Supertesters: User Research on the new intranet
Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.
Our projects
The invisible work that supports service success
The new SEND Local Offer online service was launched in December 2022. We’ve been working in the background to prepare the SEND team for the handover of the site, and to ensure they have the right knowledge and support to iterate and improve as things change.
How joining the LocalGov Drupal collaboration is enabling us to deliver digital services for Essex residents
Dating back as far as the first “Hello, world!” was published on the internet, there’s been a driver for all organisations with a web presence to meet ever developing standards in line with what users of today expect and what …
SEND Local Offer - Week Notes
Following on from a 12 week discovery last year, we are now working towards a new website to make sure the Local Offer website provides what young people and their families in Essex need.
Nice content you’ve got there. Would be a shame if I were to… audit it!
James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content
Website Capability - Iterating the technology that powers our websites
Ben Unsworth, Director of Service Transformation here at Essex County Council, dives into how we are tackling the iteration of the technology that powers our websites, starting with essex.gov.uk.
What’s the deal with Digital Accessibility?
Sharing how digital accessibility is for everyone, Phil Henderson navigates us through why we should all digital interactions work for us all us.
Testing assumptions with real people
Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.
Intranet Alpha - Week Notes
Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …
If you’re trying to save the planet, do not forget the net
Find out how we’re working to understand the environmental impact of our digital services.