In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
Discovery is all about finding out what you don't know. So what happens when you're a subject matter expert? User researcher, Julie, finds out how collaboration can help you find the right questions, before you start looking for answers.
The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.
2020 is the year when Essex's online services must become fully accessible. For us, the journey's already begun. Find out how this affects all our websites, apps, forms and documents.
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
The law about accessibility for public-sector websites changed in September last year. Find out what we've been doing to make sure our sites are compliant.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.