Empathy across systems, design thinking and beyond
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
Our projects
Prototyping a service pattern library
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
Accessibility: our legal duty
The law about accessibility for public-sector websites changed in September last year. Find out what we've been doing to make sure our sites are compliant.
Sharing and prioritising our common service patterns
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
Mapping common service design patterns
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
Service patterns and why they matter
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
Empowering Citizens show and talk – Jan 30
We held our first show and talk session on the 30th January to showcase three pieces of service design work, which alongside the Digital Boomers project, form the Empowering Citizens work stream of Essex County Council’s Adults Digital Programme. This was …
Work on something that matters in 2019
Wednesday evening, we and our friends at FutureGov hosted an event to meet with some of the UK's digital service design talent. We told our story and talked about how we're transforming public services in Essex.
Show ho ho and tell 19 December - the 2018 wrap up
Bing Crosby is playing through some laptop speakers, there’s a stack of mince pie boxes on the secure document disposal and if you squint your eyes, there might just be snow in the air. In Chelmsford, it’s beginning to feel …
Building the beta
It’s been a busy couple of weeks on the essex.gov.uk project as we’ve moved on to building a working version of the new site. This post talks about how we're managing some key aspects of the development during the beta phase.