User research in a crisis: my top 5 tips
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.
Our projects
Digital remote working, responding to changing needs
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.
Running a workshop with one of our busiest teams
How do you design a workshop for a team that can't spare more than 90 minutes at a time? Bhupinder Mann reveals that a time limitation can help rather than hinder productivity.
Digital remote working - research findings
We've undertaken a unique piece of research into remote working in response to the current situation. In the second of our posts, we reveal the findings and recommendations of this research.
Digital remote working: bringing the theory to life
Responding to unprecedented times, we've undertaken a unique discovery. Jane, Ruxi and Sabrina talk through taking digital remote working from theory into the real world.
Making good decisions in a time of crisis
In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
How much knowledge is too much knowledge?
Discovery is all about finding out what you don't know. So what happens when you're a subject matter expert? User researcher, Julie, finds out how collaboration can help you find the right questions, before you start looking for answers.
Great outdoors, great accessibility
The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.
One directive: how we're pulling together to meet our accessibility duties
2020 is the year when Essex's online services must become fully accessible. For us, the journey's already begun. Find out how this affects all our websites, apps, forms and documents.
Empathy across systems, design thinking and beyond
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.