Narelle Ong

Narelle is one of our resident user researchers. She has been delivering research across the public sector for around 15 years; she is passionate about placing user needs at the heart of public services.

User research in a crisis: Things we’d do differently

Posted by: Narelle Ong, Posted on: 2 March 2021 - Categories: Best practice, How we work, User research

Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.

User research in a crisis: my top 5 tips

Posted by: Narelle Ong, Posted on: 29 January 2021 - Categories: About the team, Best practice, How we work, Our projects, User research

When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.

Digital remote working, responding to changing needs

Posted by: Jane Reid and Narelle Ong, Posted on: 18 November 2020 - Categories: About the team, agile, Best practice, How we work, Our projects, service design, strategy, User research

Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.