Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.
Narelle is one of our resident user researchers. She has been delivering research across the public sector for around 15 years; she is passionate about placing user needs at the heart of public services.
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.