Six months on from changing career, Bianca tells us how she came to work in Service Transformation after ten years in the charity sector.
About the team
We're going into 2021 feeling hopeful. We've got 2 new leads, a digital analyst and a front-end developer. So, meet Emma, Ert, Laura and Thomas.
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.
Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.
In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.
Trying to rebuild the office at home with the kids feels like juggling bricks. As we approach Learning Campaign week, Maria tells us how we can change our mindset to embrace the new normal.
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
For Emma, working from home was something she tried to avoid. So, when that became the new normal, she dreaded it. She tells us how remote working has worked out quite well for her.