About the team

Intranet Alpha

Posted by: Bianca Cole and Keelan Fadden-Hopper, Posted on: 5 January 2022 - Categories: About the team, agile, Our projects, product, Show and tells, Week notes

Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …

Virtually I’mPossible: Creating a team away day, in a virtual world.

Posted by: Bianca Cole and Chanel Chomse, Posted on: 25 June 2021 - Categories: About the team, accessibility, events, How we work, workshops

Find out how the Service Transformation delivered a successful team day online, during the Corona Virus pandemic

Local government, are you mad: How I crash landed into Service Transformation via furlough.

Posted by: Bianca Cole, Posted on: 7 May 2021 - Categories: About the team, How we work, work with us

Six months on from changing career, Bianca tells us how she came to work in Service Transformation after ten years in the charity sector.

New year, new faces

Posted by: Emma Howell, Ert Erol, Laura Hands and Thomas Moore, Posted on: 9 February 2021 - Categories: About the team, product, User research

We're going into 2021 feeling hopeful. We've got 2 new leads, a digital analyst and a front-end developer. So, meet Emma, Ert, Laura and Thomas.

User research in a crisis: my top 5 tips

Posted by: Narelle Ong, Posted on: 29 January 2021 - Categories: About the team, Best practice, How we work, Our projects, User research

When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.

Digital remote working, responding to changing needs

Posted by: Jane Reid and Narelle Ong, Posted on: 18 November 2020 - Categories: About the team, agile, Best practice, How we work, Our projects, service design, strategy, User research

Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.

Transformation is the change you earn, not just a recurring meeting

Posted by: Bhupinder Kaur Mann, Posted on: 13 August 2020 - Categories: About the team, How we work, service design, work with us

Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.

Hi, I'm a service designer, I'm going to help you get things done

Posted by: Nicholas Ward, Posted on: 31 July 2020 - Categories: About the team, service design, Service Standards, work with us

In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.

In the new normal, every day's a school day

Posted by: Maria Farres, Posted on: 10 July 2020 - Categories: About the team, work with us, workshops

Trying to rebuild the office at home with the kids feels like juggling bricks. As we approach Learning Campaign week, Maria tells us how we can change our mindset to embrace the new normal.

"Let's just work together", when 2 content teams became 1

Posted by: Caroline McCabe and Louise Alabaster, Posted on: 1 July 2020 - Categories: About the team, Best practice, content, content design, How we work, Service Standards, Uncategorized, work with us

Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.