Nice content you’ve got there. Would be a shame if I were to… audit it!
James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content
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How do we make a safe space for constructive feedback?
James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.
Why aren’t people with Coronavirus isolating?
There was a concern that Essex residents might not be self-isolating when they should. In this blog, the team outline how they used research and design on the front line in the fight against corona virus.
"Let's just work together", when 2 content teams became 1
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
How do you do content design when it doesn’t exist yet?
Caroline McCabe wrote her way around the world, not realising that she was learning the skills that would make her a content designer. Read her story.
A service pattern toolkit for the real world
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.