Helen Calderon

Senior User Research within the Service Transformation team.

I love hearing from our users and testing out designs.

Challenges I'm thinking about at the moment: democratising user research, evangelising colleagues about the benefits of user-centred design, harnessing research operations.

You can follow me on LinkedIn .

Testing essex.gov with blind and low vision users

ECC Search Function image in dark mode

Our User Research team detail the specifics on organising and conducting a round of study whilst developing an accessible website with individuals who are blind or partially sighted. They'll discuss some of the lessons learnt, the findings and what they signify for our digital services, and the Blue Badge that was prioritised during the study.