Helen Calderon

Senior User Research within the Service Transformation team.

I love hearing from our users and testing out designs.

Challenges I'm thinking about at the moment: democratising user research, evangelising colleagues about the benefits of user-centred design, harnessing research operations.

You can follow me on twitter @helen26.

Designing an accessible intranet

Posted by: Helen Calderon, Caroline McCabe and Hannah Chan, Posted on: 3 May 2022 - Categories: accessibility, content design, User research

Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.

Sharing our new user research templates and guides

Posted by: Helen Calderon, Posted on: 17 March 2022 - Categories: User research

Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download …

Conducting a card sort remotely using Miro

Posted by: Helen Calderon, Posted on: 31 January 2022 - Categories: User research

What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …

Intranet Alpha - Week Notes

Posted by: Bianca Cole, Keelan Fadden-Hopper and Helen Calderon, Posted on: 5 January 2022 - Categories: About the team, agile, Our projects, product, Show and tells, Week notes

Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …