Senior User Research within the Service Transformation team.
I love hearing from our users and testing out designs.
Challenges I'm thinking about at the moment: democratising user research, evangelising colleagues about the benefits of user-centred design, harnessing research operations.
You can follow me on twitter @helen26.
Our regular blog readers may remember at the start of last year we shared our exciting plans to replace Essex County Council’s (ECC) Intranet. We’re delighted to say we’re now advancing through our Beta Phase which will lead us ultimately …
Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.
Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download …
What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …
Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …