Experience that works: Enabling students to experience the impactful work of Service Transformation
Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.
content design
Intranet Beta - Sprint Notes
Our regular blog readers may remember at the start of last year we shared our exciting plans to replace Essex County Council’s (ECC) Intranet. We’re delighted to say we’re now advancing through our Beta Phase which will lead us ultimately …
Bringing together Content Design and Service Design to improve our report a concern about a child pages
We hear from Dani Spinage and Hannah Chan, about their work on the Essex.gov report a concern about a child journey and how they combined their two specialties to find a solution.
One solution to help them all: Why designing for disabilities benefits everyone
Why designing for disability benefits everyone, Emma, Louise, Dani and Keelan explore what the answers could be.
Designing an accessible intranet
Working with users from the get go Helen, Caroline and Hannah show us how they are collaborating in designing our intranet with accessibility at the forefront.
Nice content you’ve got there. Would be a shame if I were to… audit it!
James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content
How do we make a safe space for constructive feedback?
James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.
"Let's just work together", when 2 content teams became 1
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.