Find out how 'Define' month came about within the Continuous Improvement community and the activities showcased throughout the month.
We know that most organisations are working hard to adapt to the post-Covid environment, so we’re releasing the hybrid model exploration framework we have created with some supporting guidance under a creative commons license, so that it can be reused and adapted by others.
Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
We asked our front-end developers, Jack and Martin, to decode accessibility and give us their top 5 accessibility fails and how to fix them.
Agile is a team sport, but that doesn't mean that you can't take some time on your own. John tells us how the Service Design team supports different ways of working.
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
Life is complicated and we all have different needs. Our LearnFest session looked at why it's so vital to tackle complexity and create beautifully simple services for all of our users.