Testing ideas on engaging our community: Define month the take over
Find out how 'Define' month came about within the Continuous Improvement community and the activities showcased throughout the month.
Best practice
Sharing our hybrid model exploration framework
We know that most organisations are working hard to adapt to the post-Covid environment, so we’re releasing the hybrid model exploration framework we have created with some supporting guidance under a creative commons license, so that it can be reused and adapted by others.
User research in a crisis: Things we’d do differently
Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.
User research in a crisis: my top 5 tips
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.
Digital remote working, responding to changing needs
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.
"Let's just work together", when 2 content teams became 1
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
Accessibility awareness: just because it's not broken, doesn't mean it's working
We asked our front-end developers, Jack and Martin, to decode accessibility and give us their top 5 accessibility fails and how to fix them.
Agile for introverts
Agile is a team sport, but that doesn't mean that you can't take some time on your own. John tells us how the Service Design team supports different ways of working.
A service pattern toolkit for the real world
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
User-centred design, accessibility and matcha tea
Life is complicated and we all have different needs. Our LearnFest session looked at why it's so vital to tackle complexity and create beautifully simple services for all of our users.