How do you do content design when it doesn’t exist yet?
Caroline McCabe wrote her way around the world, not realising that she was learning the skills that would make her a content designer. Read her story.
About the team
Putting service design theory into practice
‘Design can’t fully exist until it’s put into practice’, service designer and PhD student at Maria Marinovic, talks about how her research in sustainable design is helping her work at Essex County Council.
I'm leaving Essex but staying Agile
Gentle nudging, heavy punning and getting things done: departing delivery manager, Matt Cole, talks about what he's learned being part of an Agile team.
Weeknotes 9-13 September
While the temperature has cooled down this week we’ve just been warming up in the office, with the team busy in workshops, user research interviews and all manner of other things in-between.
From market to user research
Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
Hot desks, cool space
With more work and a growing team, we found a user-centred approach to getting the most out of our workspace.
Agile: the writing's on the wall
Two of our project managers went undercover in an agile Service Design team. Here's what they found.
Show ho ho and tell 19 December - the 2018 wrap up
Bing Crosby is playing through some laptop speakers, there’s a stack of mince pie boxes on the secure document disposal and if you squint your eyes, there might just be snow in the air. In Chelmsford, it’s beginning to feel …
The new Service Design team - we're recruiting!
Hi, I’m Vicki and I’m Head of Service Design at Essex County Council. Over the past few months I’ve been working on what the new service design team will look like. I’m pleased to say we’ve settled on the structure, …
Stockport and Essex working together
In Stockport and Essex we’ve both been on journeys that brought us to an important conclusion: Flexibility of our content offer and collaboration across Local Government are key to how we redesign our services and engage with citizens.