Hi, I'm a service designer, I'm going to help you get things done
![Nic talking to delegates](https://servicetransformation.blog.essex.gov.uk/wp-content/uploads/sites/6/2019/12/nic-local-gov.jpg)
In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.