Nicholas Ward

I'm lead service designer with the ECC Service Transformation team, working on the design of good services, building capability, service standards and lots of other interesting stuff in #localgov.

You can find me @ncwrd

User testing: creating our own user panel

An empty user testing lab

I’m Narelle Ong and I’m the User Researcher in the Service Design team. It’s my job to help the whole service design team to understand the needs of our users, ensure we have these at the heart of our work, and that everything we build is robustly tested with them. In this post I’ll tell you about developing a pool of testers to support the work of the team.