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Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem

Design Sprint Book 'Sprint' solve big problems and test new ideas in just five days

Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem

Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.

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Using a slick tool, for simple and engaging remote workshops

Posted by: Kay Dale, Posted on: 23 September 2021 - Categories: service design, workshops
A wordcloud generated by an online tool

Find out how the 'Local Offer' project team are using simple tools to get great feedback from users in a remote working environment.

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Local Offer Discovery - Week Notes

Posted by: Bianca Cole, Edmund Wellington and Kay Dale, Posted on: 13 September 2021 - Categories: How we work, Our projects, service design, Show and tells, User research, Week notes
a male child on beach in wheelchair pointing to something in the sea to a male adult who is with them

Discovering what a local offer should look like for families who have children with Special Education Needs and Disabilities (SEND) so they can access all different kinds of information, advice and support.

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From tension to trust: how to form a partnership that works

Posted by: Narelle Ong, Chanel Chomse, Edmund Wellington and sarahlieutenant, Posted on: 19 August 2021 - Categories: How we work, Our projects, strategy, work with us
Screen Shot of current intranet page

See how digital partnerships can bring about interesting discoveries when Essex County Council and Cyber-Duck collaborated as a fully blended partnership.   

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Testing ideas on engaging our community: Define month the take over

Posted by: Emma Toms and lucyginger, Posted on: 5 August 2021 - Categories: Best practice, Continuous Improvement, How we work
DMAIC Cycle in CI Practice

Find out how 'Define' month came about within the Continuous Improvement community and the activities showcased throughout the month.

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Work Experience in a Changed World

Posted by: Bianca Cole, Posted on: 15 July 2021 - Categories: How we work, work with us
Timetable detailing session planned for work experience student

Welcoming a work experience student in to the world of Service Transformation, the team show case the different disciplines to give a flavour of having a Service Transformation team within local government.

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Virtually I’mPossible: Creating a team away day, in a virtual world.  

Posted by: Bianca Cole and Chanel Chomse, Posted on: 25 June 2021 - Categories: About the team, accessibility, events, How we work, workshops
Away Dat Visual Schedule

Find out how the Service Transformation delivered a successful team day online, during the Corona Virus pandemic

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Sharing our hybrid model exploration framework

Posted by: Nicholas Ward and Maria Farres, Posted on: 8 June 2021 - Categories: Best practice, How we work, Our projects
Hybrid Impact Discussion Matrix

We know that most organisations are working hard to adapt to the post-Covid environment, so we’re releasing the hybrid model exploration framework we have created with some supporting guidance under a creative commons license, so that it can be reused and adapted by others.

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If the CaaP fits

Posted by: John Newton, Posted on: 20 May 2021 - Categories: Our projects, Service Standards
Caap Image

Council as a Platform aims to make our systems work harder so our residents don't have to. Take a look at how we're doing it.

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Local government, are you mad: How I crash landed into Service Transformation via furlough.

Posted by: Bianca Cole, Posted on: 7 May 2021 - Categories: About the team, How we work, work with us
Bianca Cole

Six months on from changing career, Bianca tells us how she came to work in Service Transformation after ten years in the charity sector.

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Intranet Discovery - Week Notes

Posted by: Bianca Cole, Emma Howell, John Newton and Edmund Wellington, Posted on: 6 May 2021 - Categories: agile, How we work, Our projects, Week notes

The Intranet Discovery Week Notes are your opportunity to find out how the project is progressing in each sprint.

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The Service Transformation team brings together business design, continuous improvement, organisation design and service design. We work closely with teams across the council to have a positive impact for the people who rely on our services.

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