In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.
In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
Councillor Madden dropped by to see what stand up was all about. He stayed to chat to us about how impressed he was with the team's energy, how he did stand up before it was a thing and his belief in empathy in the workplace.
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
‘Design can’t fully exist until it’s put into practice’, service designer and PhD student at Maria Marinovic, talks about how her research in sustainable design is helping her work at Essex County Council.
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
This week we’ve continued to think about accessibility, celebrating how far we’ve come and recognising what more there is to do. As we shared last week, essex.gov.uk now has a fabulous accessibility score of 99.6%.
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.