Things change, we get it wrong but the way we work, works!
Delivering something quickly, changing scope and adapting. Rich and Chanel tell us why true collaboration means sometimes it's good to get it wrong.
service design
Hi, I'm a service designer, I'm going to help you get things done
In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.
Making good decisions in a time of crisis
In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
Agile from the outside in
Councillor Madden dropped by to see what stand up was all about. He stayed to chat to us about how impressed he was with the team's energy, how he did stand up before it was a thing and his belief in empathy in the workplace.
A service pattern toolkit for the real world
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
Putting service design theory into practice
‘Design can’t fully exist until it’s put into practice’, service designer and PhD student at Maria Marinovic, talks about how her research in sustainable design is helping her work at Essex County Council.
Service design, local government, sharing the load
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
Weeknotes 23-27 September
This week we’ve continued to think about accessibility, celebrating how far we’ve come and recognising what more there is to do. As we shared last week, essex.gov.uk now has a fabulous accessibility score of 99.6%.
Empathy across systems, design thinking and beyond
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
Prototyping a service pattern library
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.