Sharing and prioritising our common service patterns
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
service design
Mapping common service design patterns
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
Service patterns and why they matter
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
Show and tell notes - 25 April 2018
We know that not everyone can get to our Wednesday morning sessions, so we’re posting a quick summary here. It’s still much better to be there in person if you can, as the conversation and connection around the presentations is where the magic happens!
Why we focus on ‘Service Design’ and not ‘Digital’
This post talks about why we’ve changed the way we describe our team and the work we do. One of the main issues we’ve had with having a ‘digital’ team is that it suggests that designing and building online services is the responsibility of a select group of people in a corner of the organisation. We also found that colleagues found it hard to understand what ‘digital’ really meant: can you ‘be digital’ or ‘think digital’?