"Let's just work together", when 2 content teams became 1
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
content design
How do you do content design when it doesn’t exist yet?
Caroline McCabe wrote her way around the world, not realising that she was learning the skills that would make her a content designer. Read her story.
My first 2 weeks at Essex County Council
I’m John. I’ve been a content designer at Essex County Council for two weeks. As a content designer, my neighbourhood is essex.gov.uk, and along with the rest of the Service Design team, we’re committed to making it better.
It’s all about the content!
The foundation of a great website (aside from the technology) is content. Whether it’s words, video or images, content needs to be findable, useful, usable and accessible. We will be moving from alpha phase for the essex.gov.uk project into the …
Rewriting content for people living with dementia
As part of our content redesign work on Living Well Essex, we recently published an updated set of pages about dementia. Dementia is a significant condition. It describes a group of symptoms including memory loss and difficulties with thinking, problem-solving …
Rewriting content for carers - what we found out
Most people, at some point in their lives, will spend a lot of their time looking after someone. Whether it’s a mum or a dad, an aunt or an uncle, or a friend down the road, looking after someone is …
We're all user researchers now
Over the past few weeks, the content designers on the Service Design team have been rewriting parts of the Essex County Council websites. It’s about trying to understand what people are looking for, and working out how best to communicate that, in the most economical way possible.
It’s live! The first pages of our content redesign
In early March we started the process of reviewing and testing the content of a chunk of the information advice and guidance on the Essex.gov.uk and Living Well websites. Last week we published the first batch of pages that went through that process.
Show and tell notes - 23 May 2018
At this week’s show and tell we heard about 2 pieces of work that showcased the ‘test, learn and improve’ approach that we try to take to all of our work.