Discovery is all about finding out what you don't know. So what happens when you're a subject matter expert? User researcher, Julie, finds out how collaboration can help you find the right questions, before you start looking for answers.
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
In Stockport and Essex we’ve both been on journeys that brought us to an important conclusion: Flexibility of our content offer and collaboration across Local Government are key to how we redesign our services and engage with citizens.