Delivering something quickly, changing scope and adapting. Rich and Chanel tell us why true collaboration means sometimes it's good to get it wrong.
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.
Matt Jukes and Jane Reid are legends of the public sector digital world. Despite being at opposite ends of the UK, they're getting stuck into their new roles with Essex.
To celebrate World Usability Day, Julie tells us how she's putting the user at the heart of designing for the future we want.
Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
This week's show and tell was all about how we’re developing our core page designs (our homepage, landing pages and content pages) and our Information Architecture (how content is structured within the site). This has involved a lot of user …
We used website analytics and other research to generate new navigation headings for the ECC website Homepage, and we needed to test how service users responded to these headings and whether they made website content easier to find. Here's what we found.
This week's show and tell was all about user research. Narelle Ong (formerly of Research and Citizen Insight) joined the team in July as lead user researcher: it's her job to help the team understand what the users need, and …
I’m Narelle Ong and I’m the User Researcher in the Service Design team. It’s my job to help the whole service design team to understand the needs of our users, ensure we have these at the heart of our work, and that everything we build is robustly tested with them. In this post I’ll tell you about developing a pool of testers to support the work of the team.
As part of our content redesign work on Living Well Essex, we recently published an updated set of pages about dementia. Dementia is a significant condition. It describes a group of symptoms including memory loss and difficulties with thinking, problem-solving …