Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.
We had a break from show and tells over the summer and this was the first one of the new ‘term’. Good to see you all! While people have been on their holidays, the service design team have been beavering …
The foundation of a great website (aside from the technology) is content. Whether it’s words, video or images, content needs to be findable, useful, usable and accessible. We will be moving from alpha phase for the essex.gov.uk project into the …
I'm Chris Babajide and I'm a digital analyst in the Service Design team. It's my job to help ensure we use measurement in a meaningful way. In this post I'll talk about how we developed a measurement and KPI framework …
You can now sign up to receive an email every time we post some new content on this blog - just click the Email link on the right to subscribe. There’s something significant about the way that the subscriptions have …
Over the last 2 decades changes to the pension age has meant the group of people leaving the labour market has got older. People are having to stay in work for longer. For manual workers especially, this presents problems. Many …
As part of our content redesign work on Living Well Essex, we recently published an updated set of pages about dementia. Dementia is a significant condition. It describes a group of symptoms including memory loss and difficulties with thinking, problem-solving …
Most people, at some point in their lives, will spend a lot of their time looking after someone. Whether it’s a mum or a dad, an aunt or an uncle, or a friend down the road, looking after someone is …
I recently took part in design activity around the Essex website alpha and Futures Academy. This work has made me reflect about how the purposeful introduction of risk within the design process can help create better solutions in a way that established ways of working do not.
In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.
This week’s show and tell was about the alpha Essex work, the project to consolidate Essex County Council’s disparate web estate into one single, user-focussed site. We were in the ‘innovation space’, across the way from our usual home in …