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Tales of the Private Beta Supertesters: User Research on the new intranet

Intranet Beta Home Page

Tales of the Private Beta Supertesters: User Research on the new intranet

Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.

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Show and tell notes: 12th Sept

Posted by: Nicholas Ward, Posted on: 12 September 2018 - Categories: About the team, How we work, Our projects, Show and tells

We had a break from show and tells over the summer and this was the first one of the new ‘term’. Good to see you all! While people have been on their holidays, the service design team have been beavering …

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It’s all about the content!

Posted by: Helen West, Posted on: 24 August 2018 - Categories: How we work, Our projects
Prototype landing page

The foundation of a great website (aside from the technology) is content. Whether it’s words, video or images, content needs to be findable, useful, usable and accessible. We will be moving from alpha phase for the essex.gov.uk project into the …

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Measuring our progress

Posted by: Chris Babajide, Posted on: 8 August 2018 - Categories: About the team, How we work, Our projects

I'm Chris Babajide and I'm a digital analyst in the Service Design team. It's my job to help ensure we use measurement in a meaningful way. In this post I'll talk about how we developed a measurement and KPI framework …

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Using GOV.UK Notify to keep you up to date

Posted by: Nicholas Ward, Posted on: 3 August 2018 - Categories: How we work, Our projects

You can now sign up to receive an email every time we post some new content on this blog - just click the Email link on the right to subscribe. There’s something significant about the way that the subscriptions have …

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Older workers: the next Futures Academy research project

Posted by: , Posted on: 26 July 2018 - Categories: How we work, Our projects

Over the last 2 decades changes to the pension age has meant the group of people leaving the labour market has got older. People are having to stay in work for longer. For manual workers especially, this presents problems. Many …

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Rewriting content for people living with dementia

Posted by: Nicholas Ward, Posted on: 20 July 2018 - Categories: Our projects

As part of our content redesign work on Living Well Essex, we recently published an updated set of pages about dementia. Dementia is a significant condition. It describes a group of symptoms including memory loss and difficulties with thinking, problem-solving …

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Rewriting content for carers - what we found out

Posted by: Nicholas Ward, Posted on: 13 July 2018 - Categories: Our projects

Most people, at some point in their lives, will spend a lot of their time looking after someone. Whether it’s a mum or a dad, an aunt or an uncle, or a friend down the road, looking after someone is …

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Introducing risk: a way of finding new fixes for old problems

Posted by: Nicholas Ward, Posted on: 6 July 2018 - Categories: How we work

I recently took part in design activity around the Essex website alpha and Futures Academy. This work has made me reflect about how the purposeful introduction of risk within the design process can help create better solutions in a way that established ways of working do not.

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Co-publishing the Local Digital Declaration

Posted by: Jason Kitcat, Posted on: 4 July 2018 - Categories: How we work, Our projects, Service Standards

In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.

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Show and tell notes: 4 July

Posted by: Helen West, Posted on: 4 July 2018 - Categories: Our projects, Show and tells

This week’s show and tell was about the alpha Essex work, the project to consolidate Essex County Council’s disparate web estate into one single, user-focussed site. We were in the ‘innovation space’, across the way from our usual home in …

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