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User research in a crisis: Things we’d do differently

A picture of our user researcher Narelle Ong

User research in a crisis: Things we’d do differently

Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.

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Why we do show and tells

Posted by: Nicholas Ward, Posted on: 6 March 2018 - Categories: How we work, Show and tells

Every fortnight, in room C309 in County Hall, the Service Design team have what we call a show-and-tell. The format is pretty simple: two or three people stand up and talk through something they’re working on. People ask questions, and sometimes make suggestions. Everyone is welcome.

Show the thing: the new blog

Posted by: Nicholas Ward, Posted on: 1 March 2018 - Categories: How we work

Essex County Council has a new blogging platform. In this post, I’d like to talk about how we built it.

What we do