Council as a Platform aims to make our systems work harder so our residents don't have to. Take a look at how we're doing it.
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.