local government

Transformation is the change you earn, not just a recurring meeting

Posted by: Bhupinder Kaur Mann, Posted on: 13 August 2020 - Categories: About the team, How we work, service design, work with us

Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.

Service design, local government, sharing the load

Posted by: Nicholas Ward and Bhupinder Kaur Mann, Posted on: 9 December 2019 - Categories: Service Standards

Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.