You can now sign up to receive an email every time we post some new content on this blog - just click the Email link on the right to subscribe. There’s something significant about the way that the subscriptions have …
In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.
We are just at the beginning of our journey, and we're busy building teams to help us explore and deliver what a council of the future should be. We believe that by focussing on service design, putting user need at the heart of our thinking, then we can bring a real focus and impact on the challenges facing Essex.
The Service Standards were approved as part of our Organisation Strategy in 2017. They will help us create and run services which meet the needs of our users. Many of these standards are common sense; the ‘why?’, ‘what?’, and ‘how do you know?’ of good service delivery.