Discovery is all about finding out what you don't know. So what happens when you're a subject matter expert? User researcher, Julie, finds out how collaboration can help you find the right questions, before you start looking for answers.
In Stockport and Essex we’ve both been on journeys that brought us to an important conclusion: Flexibility of our content offer and collaboration across Local Government are key to how we redesign our services and engage with citizens.
In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.