Hi, I’m Vicki and I’m Head of Service Design at Essex County Council. Over the past few months I’ve been working on what the new service design team will look like. I’m pleased to say we’ve settled on the structure, …
It’s been a busy couple of weeks on the essex.gov.uk project as we’ve moved on to building a working version of the new site. This post talks about how we're managing some key aspects of the development during the beta phase.
This morning, in the penultimate show and tell of the year, Helen West gave a summary of where the team is on the essex.gov.uk project. Specifically she talked about the transition from Alpha to Beta.
The essex.gov.uk project has been progressing at pace over the last few weeks with most of the key building blocks either underway or completed. This post shares the work we've done to investigate technology options for the project.
The Essex County Council website homepage is many residents first sight of our digital services. All other content hangs off the design and structure of this, so it’s important that we get it right. Here we share the first prototype …
This week's show and tell was all about how we’re developing our core page designs (our homepage, landing pages and content pages) and our Information Architecture (how content is structured within the site). This has involved a lot of user …
In Stockport and Essex we’ve both been on journeys that brought us to an important conclusion: Flexibility of our content offer and collaboration across Local Government are key to how we redesign our services and engage with citizens.
I’m John. I’ve been a content designer at Essex County Council for two weeks. As a content designer, my neighbourhood is essex.gov.uk, and along with the rest of the Service Design team, we’re committed to making it better.
One of the tools we developed was a ‘Step-by-Step’ guide about adult social care. This had tested really well, so we decided to place a link to it on the top of the landing page for Adult Social Care. But when we tested with users, they struggled to find it. Here's what we learned.
We used website analytics and other research to generate new navigation headings for the ECC website Homepage, and we needed to test how service users responded to these headings and whether they made website content easier to find. Here's what we found.