Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.
In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.
This week’s show and tell was about the alpha Essex work, the project to consolidate Essex County Council’s disparate web estate into one single, user-focussed site. We were in the ‘innovation space’, across the way from our usual home in …
We made it to day five! After our final stand up the team shared their experiences from yesterday of prototyping with Essex residents and thought about what they’d want to do next to further test their ideas. We spent the …
We had our biggest turn out at this morning’s stand up. There is a growing interest in what we’re doing and conversations are already starting about how this would work for other teams, which is really exciting. After the stand …
Great to see new faces at this morning’s stand up. The team are looking forward to seeing more members of Corporate Development and the wider organisation at tomorrow’s stand up and Friday’s show and tell. Our first activity was to …
Today was all about user research. We started the morning with a ‘stand up’ with the team and senior managers from corporate development. This 15 minute conversation is one of the daily tools of agile working, the idea being that …
Today we started the one-week design sprint. We learnt about framing problems, mapping services from a user perspective and identifying pain points and opportunities. It's been a great first day. We also shared the brief that the team are going …
If we want to create public services fit for the 21st century, we have to give our staff the tools to make it happen. That’s why we’re trialling an initiative called the Futures Academy, a learning experience that gives staff …
This week’s show and tell focussed on things we’re doing to better understand our users. Nic Ward and Helen West presented the User testing lab workshops they, and other members of ECC, have been doing and James Pallister & Sheila …
This week, we're in the user testing lab, in an effort to better understand why our users act the way they do. This involves watching how people actually behave when using our websites