After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
How we work
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
Two of our project managers went undercover in an agile Service Design team. Here's what they found.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
Wednesday evening, we and our friends at FutureGov hosted an event to meet with some of the UK's digital service design talent. We told our story and talked about how we're transforming public services in Essex.
Bing Crosby is playing through some laptop speakers, there’s a stack of mince pie boxes on the secure document disposal and if you squint your eyes, there might just be snow in the air. In Chelmsford, it’s beginning to feel …
Hi, I’m Vicki and I’m Head of Service Design at Essex County Council. Over the past few months I’ve been working on what the new service design team will look like. I’m pleased to say we’ve settled on the structure, …
This morning, in the penultimate show and tell of the year, Helen West gave a summary of where the team is on the essex.gov.uk project. Specifically she talked about the transition from Alpha to Beta.
In Stockport and Essex we’ve both been on journeys that brought us to an important conclusion: Flexibility of our content offer and collaboration across Local Government are key to how we redesign our services and engage with citizens.
I’m John. I’ve been a content designer at Essex County Council for two weeks. As a content designer, my neighbourhood is essex.gov.uk, and along with the rest of the Service Design team, we’re committed to making it better.