I’m John. I’ve been a content designer at Essex County Council for two weeks. As a content designer, my neighbourhood is essex.gov.uk, and along with the rest of the Service Design team, we’re committed to making it better.
This week's show and tell was all about user research. Narelle Ong (formerly of Research and Citizen Insight) joined the team in July as lead user researcher: it's her job to help the team understand what the users need, and …
I’m Narelle Ong and I’m the User Researcher in the Service Design team. It’s my job to help the whole service design team to understand the needs of our users, ensure we have these at the heart of our work, and that everything we build is robustly tested with them. In this post I’ll tell you about developing a pool of testers to support the work of the team.
We had a break from show and tells over the summer and this was the first one of the new ‘term’. Good to see you all! While people have been on their holidays, the service design team have been beavering …
The foundation of a great website (aside from the technology) is content. Whether it’s words, video or images, content needs to be findable, useful, usable and accessible. We will be moving from alpha phase for the essex.gov.uk project into the …
I'm Chris Babajide and I'm a digital analyst in the Service Design team. It's my job to help ensure we use measurement in a meaningful way. In this post I'll talk about how we developed a measurement and KPI framework …
You can now sign up to receive an email every time we post some new content on this blog - just click the Email link on the right to subscribe. There’s something significant about the way that the subscriptions have …
Over the last 2 decades changes to the pension age has meant the group of people leaving the labour market has got older. People are having to stay in work for longer. For manual workers especially, this presents problems. Many …
I recently took part in design activity around the Essex website alpha and Futures Academy. This work has made me reflect about how the purposeful introduction of risk within the design process can help create better solutions in a way that established ways of working do not.
In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.