About the Service Transformation team

We're a multi-disciplinary team bringing together business design, continuous improvement, organisation design and service design. We work closely with teams across the council to have a positive impact for the people who rely on our services.

It’s our job to help others make sense of emerging opportunities, and we lead on the application of Service Standards which guide us in everything we do.

We are inspired by the work of the Government Digital Service, and are adapting many of the best practices that they have established for our local needs.  Like our colleagues in central government we also believe in working in the open, because making things open makes them better.

We’ll be using this blog to think and work out loud, and to let the world know what we’re doing.  If you have any comments or questions please join the discussion by commenting on our updates, or get in touch by sending an email to